Return Policy
Last updated:
1. Scope
This Policy explains how Vimreloxjroz, Storgatan 57C, 972 31 Luleå, Sweden, handles voluntary returns of sealed Vireluna food supplements and related shipments sold through the Site.
2. Cooling-off period
Consumers within the European Economic Area generally hold a fourteen-day cancellation right from the day items arrive. Contact us using the footer text identifiers to receive return instructions and an acknowledgement number.
3. Product condition
Food supplements must remain sealed, unopened, and stored in original outer packaging. We may refuse refunds where tamper-evident features show wear or where batch codes do not match fulfilment records.
4. Refund processing
Approved refunds use the original payment path within fourteen days of receiving the return parcel or receiving proof of handoff to the carrier, whichever is earlier. Shipping charges paid for expedited delivery are non-refundable unless an error occurred on our side.
5. Statutory rights
National consumer guarantees concerning defective goods remain unaffected. Please include photographic evidence of damage when you notify us within seventy-two hours of delivery so we can coordinate replacements.
6. Contact
Use info@vimreloxjroz.world, contact@vimreloxjroz.world, support@vimreloxjroz.world, or help@vimreloxjroz.world exactly as written in the footer together with your order reference in the subject line.